FRAMZY POLICIES
Return & Refund Policy
Please review these conditions before ordering, especially for personalised products.
Returns
Returns are not accepted for a change of mind, wrong size selection or simply not liking the product after delivery. Personalised products cannot be returned unless defective, damaged or incorrectly made by Framzy.
Replacement eligibility
Request a replacement within 48 hours if the product is damaged, defective, incorrect, made in the wrong size due to our mistake, or has a printing or manufacturing error.
Damage during delivery
Photograph or record the package before opening it. Keep one continuous unboxing video from the sealed package until the product is fully opened, then share the order details and evidence within 48 hours.
Refunds
When a verified replacement is not possible, Framzy may approve a refund. Approved refunds are normally returned through the original payment method, and bank or payment-provider processing times may vary.
Wrong or missing product
Contact Framzy within 48 hours with the order details and supporting photos or video. After verification, we will arrange the appropriate replacement or resolution.
Colour and material variation
Small differences in colour, cropping, texture or appearance caused by screens, lighting, printing and material variation are not considered defects.
Last updated: 30 September 2026