FRAMZY POLICIES
Cancellation Policy
Contact Framzy as soon as possible if you need to change or cancel an order.
Before production
A standard order may be changed or cancelled only if production or packing has not started. Approval depends on the current order status.
Custom products
Personalised orders may not be cancelled or changed once design preparation or production begins because they are made specifically for you.
After dispatch
Orders cannot be cancelled after dispatch. Refusing delivery may result in return and re-shipping charges.
Approved cancellation
If a paid cancellation is approved, any eligible refund will be returned through the original payment method. Payment-provider processing times may vary.
Framzy cancellation
Framzy may cancel an order if the content cannot be produced, payment cannot be confirmed, delivery is unavailable or essential order information is missing. The available resolution will be communicated through support.
Last updated: 30 September 2026